An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organizations productivity.
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
On Programme Assessment
Technical knowledge and understanding is assessed on programme through a combination of equal-regulated knowledge modules and specified vendor and professional qualifications. These must be passed before the end point assessment can take place.
End Point Assessment
The final, end point assessment is completed in the last few months of the apprenticeship. It is based on:
A portfolio – produced towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship, usually towards the end, and which, taken together, cover the totality of the standard.
A project – giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day-to-day workplace
A structured interview with an assessor – exploring what has been produced in the portfolio and the project as well as looking at how it has been produced
An independent assessor will assess each element of the end point assessment and will then decide whether to award successful apprentices with a pass, a merit or a distinction.
Upon completion learner can progress towards degree level qualification at university or degree level apprenticeship.
Typical Job Roles:
Help Desk Technician, First- or Second-Line Support, IT Infrastructure Technician, Network Support.
Currently due to COVID 19 we are teaching online learning. All of our classes are conducted through online Microsoft Teams or Zoom. All of our assessments are also submitted through online systems and feedback is provided to the learners. If any learners will need extra support, we will provide 1-to-1 tutorials to mee their learning needs. However, we will move towards campus-based studies upon the government guidelines and needs of our employers and apprentices.