Overview of the role
Managing all non-clinical aspects of a dental surgery, leading the practice team and achieving excellent patient care and cost efficiency
Details of standard
Dental Practice Manager
Duration of Apprenticeship
The Practice Manager is responsible for managing all non-clinical aspects within a specified practice/s to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values. The Practice Manager leads the team by providing support and direction to enhance performance, skills and knowledge of all practice staff.
|Knowledge||The practice manager will have knowledge of:|
|Human Resources||Policies, procedures and processes for:
|Patient Care||Clinical frameworks, guidelines and processes for:
|Marketing||The market within which the practice operates with regard to:
|Risk Management||Legal and ethical requirements set out by external regulators with particular reference to:
|Quality Assurance||A Registered Manager’s responsibilities to:
|Finance||How to collect, use, interpret and report relevant financial data to: – establish budgetary & production targets
|Dental Industry||Requirements for:
|Skills||The practice manager will be able to:|
|Leadership skills||Lead (in non-clinical matters) and motivate the practice team effectively by:
|Management skills||Organise efficient operational practice systems by:
|Communication Skills||Communicate effectively with internal/ external stakeholders (senior management, patients, team, dental reps, colleagues, third parties) when:
|Behaviours||The practice manager will demonstrate:|
|Ethical||Integrity and moral leadership
Commitment to the General Dental Council Standards for the Dental Team
|Professional||An approach which is fair, equitable and credible
Reliability with high standards
A commitment to excellent customer service Effective time management and self-management Willingness to help others as required, e.g. on reception
|Reflection and Self Awareness||
This is an entry level role which provides the foundation knowledge, skills and experience for progression into a number of career paths including Practice Manager, Area Manager and Regional Manager leading to Senior Management roles.
Our approach to ensuring that the apprentice is on track is based on a combination of an externally validated qualification and an in house
Performance Management (PM) process.
Level 4 Qualification – Certificate in Leadership & Management
Alternatively where employers feel that there is evidence of higher academic aptitude, the apprentice could opt for a more demanding higher level qualification that would enable fast tracking through the progression routes available on completion of this apprenticeship.
English & Maths
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL